Legal

Privacy policy

What we collect on the Golfers Hub website and in the Golfers Hub app, why we need it, and how you can see, change or delete it.

Last updated 13 November 2026

1. Who we are

Golfers Hub (“we”, “us”) is a golf shop in Harare, Zimbabwe. We run the website at https://golfershub.shop and the Golfers Hub mobile app for Android and iPhone. We are responsible for the personal data described here. Contact us at info@golfershub.shop, on +263 77 414 2574, or on WhatsApp.

2. What we collect

Your account

One account works on the website and in the app. We store your email address and your password (as a one-way hash, never in readable form), plus what you add to your profile: your name, mobile number, home club and self-declared handicap index.

Events and scores

When you enter an event we store your entry: the event, your name, club, handicap at entry, entry status and payment status. When you or your group's scorer enter scores, we store the hole-by-hole scores and which account entered them.

Shop orders

For an order we store your name, phone number, email address (if given), delivery option and address, any notes you add, the items, the amounts and the payment status. You can order as a guest without an account.

Corporate enquiries

The corporate order form collects your company name, contact name, phone, email, the items, quantity and event date you ask about, your notes and, if you upload one, your logo. The logo is stored privately and used only to quote and produce your order.

Push notifications

If you allow notifications in the app, we store a device token from Google Firebase Cloud Messaging (and the platform, Android or iOS) linked to your account so we can send you news and results. If you don't allow notifications, no token is stored. Signing out removes this phone's token.

On your device

The website keeps your shopping cart in your browser's local storage and uses cookies to keep you signed in. These are needed for the site to work; we use no advertising or tracking cookies. The app keeps your sign-in session, your cart and theme choice, copies of public information (events, results, news, products) and any scores you entered while offline on your phone, so it works without a signal. Signing out clears your personal data from the phone.

What we don't collect

We don't collect your location, contacts or photos, we don't use analytics or advertising tools, and we never see your card or mobile-money details.

3. Why we use it

To run your account and sign you in (including sign-in links and password-reset emails).
To process, deliver and support your orders and to answer corporate enquiries.
To run events: entries, pairings, playing handicaps, live scoring, leaderboards and results.
To send notifications you have switched on.
To keep accounting and tax records and to prevent fraud and abuse.

We rely on the contract with you (your account, orders and entries), your consent (notifications) and our legitimate interest and legal obligations (records, security).

4. What is public

Event fields, live leaderboards and results show each player's name, club, playing handicap and scores to anyone, on the website and in the app. That is part of entering a competition. Your email address and phone number are never shown publicly.

5. Who processes your data

We do not sell your personal data or share it for advertising. We use these service providers to run Golfers Hub:

Supabase: our database, sign-in and file storage, hosted in the European Union (Ireland). Supabase also sends our sign-in and password-reset emails.
Hostinger: hosts the website, in the European Union.
Paynow (Zimbabwe): processes online payments. We send Paynow the amount, our order or entry reference and your email address; you pay on Paynow's own pages and Paynow tells us whether the payment succeeded.
Google Firebase Cloud Messaging: delivers push notifications, only if you have switched them on.
Resend: delivers corporate enquiry emails to our team.
WhatsApp: only if you choose to order or contact us on WhatsApp, in which case WhatsApp's own terms and privacy policy apply.
OpenStreetMap: the map on our contact page is loaded from openstreetmap.org.

Event organisers you enter with see your entry details, and the shop team sees orders and enquiries. We may disclose data when the law requires it.

6. How long we keep it

We keep your account data until you delete your account. Order and payment records are kept for as long as accounting and tax law requires, even after an account is deleted. Event results are kept as the competition record. Corporate enquiries are kept for as long as needed to quote, fulfil and support the order.

7. Deleting your account

You can delete your account at any time in the app (Profile tab, then Delete account) or on the website at golfershub.shop/delete-account. Deletion is immediate and cannot be undone.

Deleted: your sign-in, your profile (name, phone, home club, handicap) and your notification tokens.
Deleted: event entries that never got as far as the field, meaning pending, withdrawn or cancelled entries that were never paid for and never drawn into a group.
Kept: all your other entries (confirmed, paid for or drawn into a group). They stay on leaderboards and results under your name, without any link to an account, so fields, competition results and entry payments remain correct.
Kept: shop orders, unlinked from your account, as sales records for accounting and tax.

If you would also like your name removed from past results, or you cannot sign in, contact us at info@golfershub.shop or on +263 77 414 2574 and we will do it for you.

8. Your rights

Under Zimbabwe's Cyber and Data Protection Act you can ask to see the personal data we hold about you, have it corrected or deleted, and object to how we use it. You can change most of it yourself in your profile. For anything else, contact us using the details above. You may also complain to the Postal and Telecommunications Regulatory Authority of Zimbabwe (POTRAZ), the data protection authority.

9. Children

Golfers Hub is not directed at children under 13, and they should not create an account. Junior golfers can be entered by a parent or guardian using the parent's account.

10. Security

Data travels over encrypted connections (HTTPS). Access to the database is controlled per user, so you can only read and change your own private data, and only our staff can see orders and enquiries.

11. Changes

If we change this policy we will update the date at the top of this page, and for significant changes we will tell you in the app or by email.